This tips and hints specially design for service one business. Spend some time to develop a plan so that you can win your clients over others in your same service line.

Open when others close

Why do many service lines in Malaysia close on Saturday and Sunday? I believe that many peoples who also experience this before as many service lines do not open during weekends.

Door –to –door service

Why do we must go to lawyer firm to sign for our S&P agreement? If professional services such as lawyer, banker, accountant or even hair stylist able to do door – to –door services, they sure will able to win their customers.

Children play area

Spending some money and having a child play area at the office so that parents can let their children play while waiting for their queue.

User Friendly Waiting Room

I always feel boring while bringing my car for servicing. The queue is long and the waiting time is long too. During I am at Chengdu I had been to a restaurant and waiting for my table, but it surprising me that they provide welcome drinks and food, entertainment game [PS3], computers for online and also a lot of magazines and newspaper to read.

Memorize your customer name

 Your customer will always happy that you can remember their name.

Gift won’t scare your customer away

Giving small gift or sending a thank you card to your customer will not scare your customer away.

Having bond with your customers

The 80% of your sales will be coming from your 20% of your regular customers. So understand which your 20% customer list is and then create a bond to them.

Newsletter

For example if you are opening a Hair Salon, send latest promotion and also latest hair style that suitable to your customer. This will win a lot of your customers.

Service more than your customer expectation

For example if you are in renovation services, during off period you can offer house repaint for your value customers with a special discount rate or you can also go to your value customer house to double check if things that had done having any problem. Your customer will love to introduce you to everyone.

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